Service Process and Sales Delivery

Service Process

Dueck Auto Group continues to focus on the health and safety of our customers and employees during this time of high risk exposure to COVID-19.

As part of our new procedures, we are now offering a "No Contact Service Experience" that is available to service customers 24 hours a day, 7 days a week.

  • Use of Key Drop box anytime of day. Drop box located outside the service doors.
  • Our staff will communicate with you via phone or text.
  • Your key will be sanitized and placed in a sealed bag for the duration and all touch-points in and around your vehicle will be sanitized.

Sales Delivery

Thank you for your patience during this challenging time.

It remains our privilege to serve the Vancouver and Richmond communities during this time, our transportation system is vital to keeping us all healthy and connected to each other.

  • Our sales department will take appointments by phone, email and the internet.
  • Sales protocol is to stagger appointments throughout the day. We are available by phone, text messaging, Facebook messaging, and our websites.
  • We are prepared to bring test drive vehicles directly to you. Ask our sales team for more info.